Privacy Policy

Harmoniea Care takes the protection of your personal information as priority. This Privacy Policy outlines how we ("Harmoniea Care," "we," "us," or "our") collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). It also serves as a collection statement under the Privacy Act. 

We collect only the information necessary to deliver safe, high-quality occupational therapy and related services. This may include:

• Personal details: name, date of birth, address, phone number, email
• Health information: medical history, diagnoses, assessments, therapy notes, reports
• NDIS details: plan information, funding details, support networks
• Family/carer information: emergency contacts, guardianship details
• Administrative information: billing details, payment records
• Information from third parties: such as medical practitioners, allied health providers, support coordinators, schools, or community organisations (with your consent)

We collect information:

• Directly from you or your authorised representative
• Through written forms, electronic communication, or consultations
• From third parties when required for clinical care and with consent
• Through secure practice management systems and website inquiries

Purpose of collecting personal information:

• Provide occupational therapy assessments and ongoing therapy
• Develop, deliver, and review intervention plans
• Communicate with clients, carers, healthcare providers, and relevant stakeholders
• Maintain accurate clinical records
• Manage appointments, billing, and administrative tasks
• Comply with legal, regulatory, and reporting requirements
• Improve the quality and effectiveness of our services

We do not collect information unlawfully, unnecessarily, or without a clear purpose.

 We may disclose personal or health information when:

• It is necessary to coordinate care with other professionals
• Required by the NDIS or funding bodies for audits or plan reviews
• Required by law (e.g., court orders, mandatory reporting obligations)
• Necessary to prevent a serious threat to health or safety
• You have provided consent for specific disclosure
   

We do not sell, trade, or disclose information for any commercial purposes.

 Harmoniea Care is dedicated to safeguarding all personal and health information entrusted to us. We handle all information responsibly, ethically, and in accordance with relevant privacy legislation.
If you have any questions about this Privacy Policy or how your information is managed, please contact us at info@harmonieacare.com.au

 Harmoniea Care uses secure electronic systems to store personal and health information. We take reasonable steps to safeguard your information from loss, misuse, unauthorised access, or disclosure, including:

• Encrypted digital record systems
• Password-protected devices and accounts
• Access restricted to authorised clinicians and administrators
• Secure communication procedures
• Regular data backups
   

Information is stored in accordance with legal requirements and professional obligations.

 Harmoniea Care complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles guide how we collect, manage, store, and disclose personal information to ensure it is handled lawfully, transparently, and respectfully at all times.

At times, Harmoniea Care may provide services under agreements with Commonwealth, State, or Territory government agencies. When operating under these arrangements, we are required to collect and manage personal or health information in accordance with the specific privacy, security, and data-handling requirements of those agencies, in addition to our own obligations under the Privacy Act.

 You, or your authorised representative, have the right to:

• Request access to your personal or health information
• Request corrections or updates if information is inaccurate or outdated
   

Requests must be made in writing. Harmoniea Care will respond within a reasonable timeframe and may require identity verification before releasing information.

 In accordance with the Health Records Act and relevant legislation:

• Client records are kept for at least seven years after the last service
• For children, records are kept until they reach 25 years of age or seven years after last contact (whichever is longer)
   

Records will then be securely destroyed or de-identified.

When you visit our website, we may automatically collect non-identifiable information such as IP address, browser type, device type, pages visited and time spent on the site.
 

This helps us enhance website performance, security, and user experience. Cookies may be used for analytics; you may adjust cookie settings in your browser.

We do not use this information to personally identify visitors unless required for security or legal purposes.

If you have any concerns or wish to make a complaint about how your information has been handled, you may contact us directly info@harmonieacare.com.au

Harmoniea Care may amend this Privacy Policy from time to time to reflect legislative updates or organisational changes. The most current version will always be available on our website or provided on request.