Our Services

 At Harmoniea Care, we provide high-quality, mobile Occupational Therapy services across Melbourne, Victoria. Our dedicated team supports individuals of all ages within their natural environments, whether at home, school, or in the community.

We work collaboratively with families, carers, and support coordinators to deliver personalised, client-centered interventions that enhance independence, wellbeing, and overall quality of life. Our holistic approach ensures that every individual receives the care and support they need to thrive.

All services are billed in accordance with the current NDIS Pricing Arrangements and are subject to adjustment should future NDIS pricing updates occur.

Current Rates:

• Occupational Therapy: $193.99 per hour

Service duration may vary depending on factors such as travel requirements, client needs, the complexity of the presentation, and the level of clinical involvement required.

Our clinicians apply travel fees in accordance with NDIS guidelines to ensure fairness and transparency:

• Rate: Travel is charged at 50% of the standard hourly rate, calculated based on the actual travel time required for the appointment.
• Time Cap: Travel costs are limited to 30 minutes each way (up to 1 hour total).
• Cost Sharing: When multiple clients are seen in the same area or on the same trip, travel charges are shared proportionately, reducing individual costs and ensuring equitable billing.

Initial Consultation

Your journey with us begins with an initial consultation. This first appointment allows us to develop a clear understanding of your needs, priorities, and goals. During this session, we may explore areas such as sensory processing, motor skills, emotional regulation, behaviour, and daily living abilities to build a personalised and meaningful therapy plan.

If you would like a full outline of the initial assessment process and associated fees, please contact us to request our detailed price guide.

Therapy Sessions

Our therapy services can be provided in the home, community, school, via telehealth, or another environment that best supports your needs. This flexibility ensures therapy takes place where you feel most comfortable and where your goals can be meaningfully addressed.

After the initial assessment, your therapist will recommend a tailored therapy plan, including the ideal session frequency and duration. This ensures services align with your individual goals, daily routines, and functional needs. Costs will vary depending on this personalised plan.

A standard in-person therapy session generally includes:

• 45 minutes of direct therapeutic support, working alongside you toward your goals.
• 15 minutes of clinical documentation, ensuring progress, outcomes, and next steps are clearly captured.
   

Additional time may be required for travel and session preparation, depending on the location and structure of the appointment.

Indirect services refers to the essential clinical work completed outside of direct sessions to support each participant’s goals and ensure continuity of care. These activities are an important part of delivering high-quality, coordinated, and therapeutic services.

Clinicians undertake non-face-to-face tasks only when they are relevant, reasonable, and necessary to the participant’s therapy plan. 

These may include:

• Reviewing documentation such as previous assessments, therapy reports, medical information, and school or specialist reports to ensure a comprehensive understanding of the participant’s needs.
• Communicating with stakeholders, including family members, support workers, schools, or other treating professionals, to support collaboration and consistency across all environments.
• Developing resources or therapy materials, such as visuals, personalised worksheets, behaviour supports, sensory strategies, or skill-building tools tailored to the participant’s goals.
• Writing reports, including progress updates, functional capacity assessments, NDIS reports, and summaries required for reviews, planning meetings, or ongoing therapy recommendations.

To ensure fair access to appointments and maintain consistent service delivery for all clients, we require a minimum of 48 hours’ notice for any cancellations or changes to scheduled appointments. This helps us manage our schedule effectively and offer available times to other clients awaiting support.

Late Cancellations
If notice is provided less than 48 hours before the scheduled appointment, the full session fee will be charged. This includes all associated preparation and administrative time. This policy applies to both in-person and telehealth appointments.

No-Show Policy
If the therapist attends the scheduled location and the client is not present, with no prior communication, the appointment will be billed at 100% of the session cost, including travel and preparation time where applicable.

We understand that illness or unforeseen circumstances can arise. If you or your child are unwell or unable to attend, please notify us as early as possible so the appointment can be rescheduled and cancellation fees can be avoided. Maintaining regular sessions supports continuity of care and progress toward individual goals.